Terms & conditions

wallpaperdirect Trading Terms

Welcome to wallpaperdirect ltd ("We", "Us" or "wallpaperdirect"). Please note that You, ("You" and "Your") as a purchaser of Products made available through wallpaperdirect ("Products") and Your use of products provided by wallpaperdirect is subject to the following terms and conditions ("Terms"). Purchase of Products You must be 18 years of age to purchase Products from wallpaperdirect. Please read these Terms carefully prior to indicating Your acceptance. When you have understood the Terms, please complete the registration and order the Products.

Samples

Samples will be sent by post. The first two samples are sent free of charge and cost £1.00 per sample thereafter. For customers outside the UK a postage charge will apply. Products such as wallpaper may vary in colour from that seen on your monitor. Please therefore use the wallpaperdirect sample service. Samples are available for colour and texture match only, and are usually supplied in A4 size. The full design and pattern repeat can be viewed online. Smaller A5 samples are provided for specialist wallcoverings such as flocks and those with glass bead or glitter effects.

Payment

Payment may be made by any of the means stated. Orders are accepted on the condition that Products will be supplied at the price ruling on despatch. Wallpaperdirect uses VeriSign SSL encryption technology to scramble your sensitive data and provide maximum security over the internet.

Delivery

Our standard carriage charge to UK addresses is £4.95 (inc. VAT). If your delivery country isn't shown in the shopping basket, please email help@wallpaperdirect.com or call +44 (0)1323 430886 for a carriage quote. Delivery will normally be within five working days from order to mainland UK. For other destinations delivery will normally be between five and ten working days but this cannot be guaranteed. If any Products are out of stock You will be notified at the earliest opportunity. Delivery will normally be by post or courier. All Products must be paid for prior to delivery. Risk shall pass on delivery. If there is any short delivery or damage to goods in transit, this should be notified to wallpaperdirect by You with full particulars within three working days of delivery. We cannot be financially liable for delay in delivering the Products, however arising.

Satisfaction Guarantee and Returns

If You are not completely satisfied with Your wallpaperdirect Product You may return it at your cost (which for overseas Customers must include all UK customs clearance formalities) within 14 days after receipt of your order undamaged and in the original packaging for a full refund. In addition, for up to 28 days after purchase goods may be returned provided that they are in the same condition as stated above together with the sales ticket for a refund subject to a 20% re-stocking charge. However, if a product has been made individually to your specification then these rights to return do not apply, unless the product is faulty. This includes hand made to order blinds, curtains and cut to order fabrics. These provisions do not affect your statutory rights, see below.

In the event of a fault please send a sample of the product to us with the label – it should not be necessary to return all the faulty product. Please do note that You should check all wallpaper products for faults before and during hanging. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.

When returning goods in any of the above circumstances please send Us an e-mail to wallpaperdirect Customer Service at returns@wallpaperdirect.com. Please state your docket number, date of receipt, the reason for returning the Product and whether You would like a refund or a replacement Product. If You are returning Products please send them to Wallpaperdirect, C Brewer & Sons Ltd, Maple Road, Eastbourne, East Sussex BN23 6NY, United Kingdom. This is our address for returns and any other communication.

Warranties

You may have additional rights under warranties supplied by the manufacturer of the Products You order. Please contact Us or the manufacturer if You require further information. If wallpaperdirect discovers that a price was mis-stated or that a Product is out of stock, wallpaperdirect will either notify You by e-mail or give You the option of voiding the sale.

Health and Safety

wallpaperdirect makes available in good faith information about its Products and with regard to the conditions necessary to ensure that Products supplied will be safe and without risk to health when used properly. Any information and advice given should not of itself be considered an adequate risk assessment as may be required under Health and Safety legislation. If You are not already in possession of information concerning the safe use of the Products or You become aware of any risk to health and safety, You should contact Us.

Sale of Goods

All Products are believed by wallpaperdirect to be of a quality suitable for the purpose and specification for which they are intended. Any defect should be reported to wallpaperdirect immediately it is discovered. All technical information in response to enquiry is given by wallpaperdirect in good faith. It will ultimately be for You to satisfy yourself as to the suitability of the product having regard to Your own particular situation and upon site conditions that are unknown to wallpaperdirect. The liability of wallpaperdirect will not exceed the value of the Products supplied. In particular, loss of profits and consequential, financial and other such losses are excluded.

General

Your purchase of Products for wallpaperdirect will be a contract made in England. Any dispute will be governed by English law and the parties agree to submit to any court of competent jurisdiction within England. Some jurisdictions do not allow the exclusion of certain warranties or the limitation or exclusion of liability for incidental or consequential damage and accordingly some limitations here stated may not apply to You. Your rights are unaffected. wallpaperdirect can revise these Terms without notice by posting new Terms on the wallpaperdirect site or by notifying You by e-mail. Further purchase of Products after such posting or notification constitutes Your acceptance of the revised Terms.

Your Local Laws

Use and import of Products by You are subject to Your own customs, policies, clearance and any fees and You must comply with all laws and regulations of the country of import. No warranty is given by wallpaperdirect as to the legality of the Products at the location where they are received. April 2000

Disclaimers

Content — wallpaperdirect ltd. provides this site on an "as viewed basis" and therefore makes no guarantees or warranties to this site or its contents.

Copyright — All design, text, graphics, and the selection, alteration and arrangement of the aforesaid elements are the copyright of wallpaperdirect ltd. and it's associated partners.

Trade Marks — C. Brewer & Sons Ltd. is the owner of the wallpaperdirect trademark. All other trademarks, product names, company names or logo cited herein are the property of wallpaperdirect, its authorised partners or the products respective owners.

Privacy policy and data protection

By completing an order on the website you agree that we, or our card acquirer Barclays Merchant Services, are able to store your data on the ePDQ servers in the United States.

To help to understand the needs of our customers and improve service, your responses to questions and other data will be held on our database. Customer's data stored on Wallpaperdirect's secure server complies with statutory requirements. This data is not made available to any other company.

It may be possible to send you from time to time, details of other goods or services on the Brewers group of companies and its suppliers and partners on the wd site which we hope you will find of relevance and interest. If You do not wish to receive any such information, please indicate or tell us when you place and order.

We endeavour to protect the information you provide and there are various security procedures that have been put in place. Our servers can only be accessed by authorised personnel.

Competitions and Prize Draws

Entry to competitions and prize draws excludes all employees of C. Brewer & Sons Ltd, their families, agencies or anyone professionally connected with the competition. No cash alternative will be available. Details of individual competitions are listed in our news & features section.