• Need to make a return?

    We hope you’ll be delighted with everything you buy at wallpaperdirect. If for any reason you’re not completely satisfied, you can return all or any part of your order, provided it’s undamaged and in the original packaging.

  • Mark items for return on your advice note

    A return marked on an advice note

    If you are not completely satisfied with your wallpaper, you may return them to us along with your completed advice note, provided they're undamaged and in the original packaging.

  • …and put it in your parcel

    Return your goods within 30 days after receipt of your order for a full refund. For full details of our returns terms please see our Terms & Conditions.

    Samples – and curtains, blinds, tinted paints, fabrics and murals supplied to your exact specification we regret cannot be returned.

    This does not affect your statutory rights.

  • Package

    Please package the product taking extra care to ensure the products are packed tightly and the ends of the rolls are protected. Make sure to include your completed advice note.

    This ensures that the product is well secured during shipping as we will be unable to authorize a refund for damaged goods.

    For this reason, we also advise insuring your package when shipping.

  • Returns are made at your own expense.

    Send your return to:

    Wallpaperdirect Ltd.
    Maple Road
    East Sussex
    BN23 6NY
    United Kingdom
  • Refund

    Your refund will be processed within 5 days of receipt back at Wallpaperdirect.

    Full Returns instructions and answers to Faulty Product claims can be found at the FAQ area of the site.